At USM we do everything we can to make it as enjoyable, relaxed and creatively fulfilling as possible - as well as tailoring the process to you. USM provides a full service, giving you expert professional support every step of the way, from design to installation and beyond.

A global network of experts

When you buy USM, you’re not merely buying a piece of furniture - you’re buying into an infinitely adaptable modular system that can grow with you. Our international team of experts is on hand to help you tailor your furniture perfectly to your environment. Trained specialists in furniture configuration, manufacturing, delivery, installation and customer support will help you every step of the way with whatever you need.

Or, if you prefer, you can buy ready-made pieces of USM from our shop.

Our flagship stores in Bern, Berlin, Hamburg, Düsseldorf, Paris, Tokyo, London and New York are support platforms for current and potential customers, showrooms as well as being cultural spaces for the furniture industry. We also have 410 authorised dealers in 40 countries. Wherever you are in the world, we will do everything we can to give you the highest-quality customer service and support.

Build and quality assurance

When you’ve placed your order, our craftsmen will get to work on building it right away. Using a mixture of cutting-edge machine technology and their own expertise, our highly-trained team will create and assemble your furniture to order in our custom-built facility in Switzerland.

Once made, we’ll rigorously stress-test your furniture before preparing it for shipping.

Delivery and installation

Your USM furniture will be delivered to your home or office within 6 - 8 weeks, in a delivery window that suits you. Our expert installation teams know USM inside-out, so they’ll assemble your furniture quickly and without fuss. They won’t leave until you’re happy with the finished result, and they’ll take all evidence of their work with them.

Book an appointment

Our London Showroom will be open again from Monday 12th April, book your Showroom appointment today. Or you can continue to book an online consultation by phone or video with one of our design experts.

Book an appointment

Call us

We’re ready and waiting to work with you on your dream furniture designs. Call us during office hours for additional product information or to arrange a design consultation.

+44 20 7183 3470

Email us

Have questions? Whatever they are, email us today and you’ll get a response from our team within 4 working hours (but usually quicker).

Find us

Enter your postcode to find your local USM showroom or dealership. If we’re not in your area, we can get in touch to talk about the best way for you to get USM.