From pilot project to frequent flyer
It all began about ten years ago. The operators of Leipzig/Halle Airport wanted to begin installing USM Modular Furniture in the flight and passenger areas; their own offices had enjoyed using USM for a long time. They began with the information desk, followed by the boarding-pass checkpoint counter, the boarding gates, the lost-and-found office, the car-rental service area, and finally the administrative offices and conference rooms. Now, the entire airport is a cohesive unit, impressing passengers with its modern look and high-quality appearance.
An Interview with Thomas Werner, Leipzig-Halle Airport about his decision to use USM in Leipzig:
USM: When did you decide to install USM products in the Leipzig-Halle Airport?
Thomas Werner: We have been using USM Modular Furniture in our administrative offices since 1995 and, in 2004, decided to extend into the aviation and non-aviation area. We started with an airport information counter and continued with numerous other counters such as boarding pass control counters, gate counters, lost and found, car rental counters, administration and conference facilities. Several shop lessees have also used the modular displays.
Many passengers are amazed and impressed at the modern appearance of the airport. They discern the uniform look behind the furniture, and our business passengers appreciate the high quality.”
USM: What purpose did the system need to fulfill?
Thomas Werner: We were looking for a modular system that would allow us to accompany any future technical changes in the passenger check-in process with minimal reconstruction time and material input. At the same time, we were looking for a unified corporate design to accompany passengers from the minute they enter the airport to when they board the aircraft. Technical aspects such as reduced fire load, effortless integration of special handling technology and extreme hardiness were also important decision makers.
USM: Have your expectations been met?
Thomas Werner: 100 percent! We are not only extending counters – for example, adding a banner to the boarding pass control counter – but we are also converting units using old and new panels. The beauty of it is that passengers cannot tell whether the modules are six years old, reconstructed, or even new.